The award for outstanding service goes to….Ray Brown!
Ray Brown received the WOW Award from the new store set up team of Petsense- a rapidly growing pet supply and grooming business.“Ray has been our contact at KC Store Fixtures since we placed our first order years ago. While Petsense was, and still is, a relatively small company, Ray and KC Store Fixtures took a chance on us and helped us become successful,” Scott Rabun, Vice President of Logistics for Petsense said. He continued, “Ray is professional and thorough, catching any mistakes we make in ordering, and making sure we have inventory available. He is genuinely concerned about our account and adds value to our business every day.”
Ray continues to work with Petsense and states he is thankful for the privilege to partner with their associates. He mentioned he is honored that their team believes his efforts contribute to successful new store openings.
“I look forward to working with Petsense and all our customers each day. I strive to provide every customer with exactly what they need, while making their purchasing process as easy and comfortable as possible,” Ray said.
Thank you Petsense for honoring KC Store Fixtures salesman Ray Brown with the WOW Award.
If you own a retail store or are considering opening a new retail location, there are a variety of challenges to be considered. The location, physical building space, inventory assortment, fixtures, store operations and financial accounting aspects represent a few of these challenges which require some very important decisions.
The decisions pertaining to each of these challenges are extremely important to the success and profitability of the business. However, for this segment, the focus will be on physical retail space, proper store fixturing and how to develop a successful retail atmosphere to support the inventory assortment.
- See the rest of the article by KC Store Fixtures owner/founder Leo Galeyhere
We love hearing how our associates are serving our customers, thanks for the feedback Michael, and Kaitlyn thanks for your amazing customer service! Do you have a story of great service from us? We would love to hear about it! Please email us at contact @kc-store-fixtures.com
Good morning! I just wanted to write you a short note to tell you how terrific Kaitlyn Surry is; I’m sure that you already knew that!I ordered a display case online which I really like. Despite your efforts in packaging it, however, the door was broken when I received it.I was lucky to get Kaitlyn on the phone who made sure I was sent a replacement door (with keys) as quickly as possible.
What really impressed me about Kaitlyn’s customer service was her follow-up. The part was out of stock and Kaitlyn made sure that I knew that she was on top of it for me. I received the replacement door with keys last night and I am very satisfied. On a side note, I am taking a business trip to KC very soon and Kaitlyn suggested a great BBQ place when I am there after I asked her!
Needless to say, I remain an enthusiastic customer of KC Store Fixtures and it is all because of Kaitlyn. Have a great day!
Spirit of Children, a philanthropic outreach of Spirit Halloween has received a generous donation from KC Store Fixtures. Shelley Gummig, Vice President of Business Development, presented the $15,000 check to benefit the children’s charity to Tim Viechec and Mark Wilson of Spirit Halloween on October 4th during their visit to Kansas City.
Founded in 2006, Spirit of Children helps make hospitals less scary for kids and their families by providing fun during Halloween and funding all year long to Child Life Departments within children’s hospitals.
This is the 4th year that KC Store Fixtures has supported the charity, with over $60,000 donated to date.
“Helping Spirit of Children is something that I am proud to do, they are able to help children in amazing ways.” said company owner Leo Galey. “100 percent of the money donated is used locally and we are pleased to give back to area Kansas City children’s hospitals.”
At KC Store Fixtures, it has always been our goal to find new and innovative ways to serve our customers. One of the ways we do that is with our Customer Call Center where our friendly and knowledgeable associates help customers place their orders by phone. And we are very proud of our recently redesigned website, where you can easily place an order any time- day or night.
But no matter how much technology advances or the times change, there will always be another way you can view our merchandise-by visiting our showroom in person and chatting with one of our sales associates. There is never a need to make an appointment!
We are very grateful for our local and walk in customers, and as a special thank you, we are hosting an event on June 1st from 9am- 2pm just for you! Please stop by and have a hot dog or hamburger, and enjoy a 10 percent discount on your order, Also, we will have some items tagged with EXTREME sale prices!
A few weeks ago, we mentioned on our Facebook page that Cole Lindbergh from I Got You a Song had stopped by to see us. Today we are excited to share with you the reason for that visit.
Cole has been working with us to create a video, and we are sharing it here for the first time today.The entire process was a lot of fun, and we are very excited about the end result. Please take a few moments to watch and then let us know your thoughts.
Today we would like to feature one of our associates, Dianna. She is one of our customer service representatives. Her main focus is internet orders.
Dianna has been with our company for 11 years and told us that one of the things she loves about working for KC Store Fixtures is the people she works with. She said that everyone is willing to help each other when the need arises, and everyone is very flexible, pitching in and helping. Dianna said she also enjoys when she is able to visit local customers and see our fixtures in use. She says it gives her some great ideas for non-traditional uses that she is then able to share with other customers. For example she shared how Hillcrest Thrift Store had made some slatwall panels free standing by constructing a frame, and then was able to display merchandise on both sides using both baskets and hooks.
Dianna noted that sometimes a challenge like a shipping issue arises. While initially that might seem out of our hands, Dianna said that it’s great to know that we always do our best and go the extra mile to take care of our customers.
Dianna loves interacting with our customers and has some that she has worked with for several years. She states that being polite, helping the customer know what to expect from their order- (including shipping times and tracking information), and getting any additional information from the customer that will help us with their order, are all things that make her successful in her position. Her previous work experiences taught her to be very patient when working through issues. She knows doing her best when helping a customer really lets them know they are valued.
According to Dianna, things at KC Store Fixtures just keep getting better and better and she appreciates how her fellow employees all work well together and do such a great job. We wholeheartedly agree with her and that makes our jobs a lot of fun.
Dianna thank you for the great job you do helping our customers!